FREQUENTLY ASKED QUESTIONS
F.A.Q.
The Donna Italia turnkey pizza solution is ideal for hotels, restaurants, cafés, bars, entertainment complexes, and countless other venues that want to add variety to their menus and increase revenue without added complexity.
You sign up for one of the Donna Italia monthly pizza plans and use our stone oven for free. A single-deck oven plan requires an average purchase of 300 pizzas per month and a double-deck oven of 600 pizzas per month. You buy pizzas from your food distributor. Donna Italia takes care of all needed oven repairs. You pay only for the pizza.
Complete a quick questioner about your business. Our consultant will reach out to go over the details and help you select the best pizza plan for your operation. To start with Donna Italia, you will need to sign an oven accountability agreement, pay a refundable oven deposit, and a small shipping and handling fee. You also need an active account with a food distributor who will deliver Donna Italia's pies to you. Contact us directly and we will connect you with the right distribution partner in Singapore.
When you partner with Donna Italia, you use our pizza stone oven for free. With our mistake-proof, turnkey, plug-and-bake pizza solution, anyone on your staff can bake delicious Italian pizzas in only 3 minutes. In addition to the free oven, we provide tech support, general equipment maintenance, and repairs if equipment breaks down.
We also offer virtual staff training (and retraining, if necessary) and ongoing assistance, including access to the pre-designed pizza promotional templates to help you grow awareness of your new pizza offering. We can also help develop unique pizza recipes to complement your brand and vision, all with savory taste and operational simplicity in mind.
We also offer virtual staff training (and retraining, if necessary) and ongoing assistance, including access to the pre-designed pizza promotional templates to help you grow awareness of your new pizza offering. We can also help develop unique pizza recipes to complement your brand and vision, all with savory taste and operational simplicity in mind.
Donna Italia doesn't make you sign a time-bounded contract. When you start with Donna Italia, all we ask you to sign is an oven accountability agreement. You can cancel the agreement and your pizza plan at any time by giving us a 10-day notice and returning the oven.
When you initially start with Donna Italia, we allow a ramp-up period of three months before we start monitoring your monthly pizza consumption. If you are still unable to meet the minimums of your pizza plan after the three-month period, or if your business is seasonal, we will contact you to discuss your options.
You can cancel your pizza plan at any time by giving us a 10-day notice and returning the oven.
No fees are charged as long as your oven is returned in clean and working condition.
To offer you and your customers' peace of mind, Donna Italia invested in new technology and eliminated all human contact in our production process to guarantee 100% compliance with the latest COVID-19 food safety measures. Each pizza is individually packaged in a flow pack wrapper. Simply place and remove the pizza into and out of the Donna Italia oven with a pizza palette for an entirely touchless experience.
Our production facility in Italy remains open and continues to deliver on its mission to bring authentic Italian pizza to people around the world.
Our team diligently follows and reviews updates by the Food & Drug Administration. In alignment with their findings, we want to reassure our customers of our commitment to safety and the low likelihood of transmission of COVID-19 due to food packaging.
There is currently no evidence of food or food packaging being associated with the transmission of COVID-19.
In addition to our strict adherence to FDA regulations, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety and are IFS-certified.
Our production facility in Italy remains open and continues to deliver on its mission to bring authentic Italian pizza to people around the world.
Our team diligently follows and reviews updates by the Food & Drug Administration. In alignment with their findings, we want to reassure our customers of our commitment to safety and the low likelihood of transmission of COVID-19 due to food packaging.
There is currently no evidence of food or food packaging being associated with the transmission of COVID-19.
In addition to our strict adherence to FDA regulations, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety and are IFS-certified.
The Donna Italia turnkey pizza solution is ideal for hotels, restaurants, cafés, bars, entertainment complexes, and countless other venues that want to add variety to their menus and increase revenue without added complexity.
You sign up for one of the Donna Italia monthly pizza plans and use our stone oven for free. A single-deck oven plan requires an average purchase of 300 pizzas per month and a double-deck oven of 600 pizzas per month. You buy pizzas from your food distributor, and Donna Italia takes care of all needed oven repairs. You pay only for the pizza.
Complete a quick questioner about your business. Our consultant will reach out to go over the details and help you select the best pizza plan for your operation. To start with Donna Italia, you will need to sign an oven accountability agreement, pay a refundable oven deposit, and a small shipping and handling fee. You also need an active account with a food distributor who will deliver Donna Italia's pies to you. Contact us directly and we will connect you with the right distribution partner in Singapore.
When you partner with Donna Italia, you use our pizza stone oven for free. With our mistake-proof, turnkey, plug-and-bake pizza solution, anyone on your staff can bake delicious Italian pizzas in only 3 minutes. In addition to the free oven, we provide tech support, general equipment maintenance, and repairs if equipment breaks down. We also offer virtual staff training (and retraining, if necessary) and ongoing assistance, including access to the pre-designed pizza promotional templates to help you grow awareness of your new pizza offering. We can also help develop unique pizza recipes to complement your brand and vision, all with savory taste and operational simplicity in mind.
Donna Italia doesn't make you sign a time-bounded contract. When you start with Donna Italia, all we ask you to sign is an oven accountability agreement. You can cancel the agreement and your pizza plan at any time by giving us a 10-day notice and returning the oven.
When you initially start with Donna Italia, we allow a ramp-up period of three months before we start monitoring your monthly pizza consumption. If you are still unable to meet the minimums of your pizza plan after the three-month period, or if your business is seasonal, we will contact you to discuss your options.
You can cancel your pizza plan at any time by giving us a 10-day notice and returning the oven.
No fees are charged as long as your oven is returned in clean and working condition.
To offer you and your customers' peace of mind, Donna Italia invested in new technology and eliminated all human contact in our production process to guarantee 100% compliance with the latest COVID-19 food safety measures. Each pizza is individually packaged in a flow pack wrapper. Simply place and remove the pizza into and out of the Donna Italia oven with a pizza palette for an entirely touchless experience.
Our production facility in Italy remains open and continues to deliver on its mission to bring authentic Italian pizza to people around the world.
Our team diligently follows and reviews updates by the Food & Drug Administration. In alignment with their findings, we want to reassure our customers of our commitment to safety and the low likelihood of transmission of COVID-19 due to food packaging.
There is currently no evidence of food or food packaging being associated with the transmission of COVID-19.
In addition to our strict adherence to FDA regulations, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety and are IFS-certified.
Our production facility in Italy remains open and continues to deliver on its mission to bring authentic Italian pizza to people around the world.
Our team diligently follows and reviews updates by the Food & Drug Administration. In alignment with their findings, we want to reassure our customers of our commitment to safety and the low likelihood of transmission of COVID-19 due to food packaging.
There is currently no evidence of food or food packaging being associated with the transmission of COVID-19.
In addition to our strict adherence to FDA regulations, we are also BRCGS-certified, ensuring that our products meet the Global Standard for Food Safety and are IFS-certified.
You can try our delicious Donna Italia pizza in our corporate office in Miami. Please call (844) 366-2872 to make a tasting appointment. If you are not local to Miami, you can sample our pizzas at a distribution partner, our international offices, or in any of our customer locations. Contact us to find the location closest to you.
Donna Italia pizzas pricing will slightly vary on a distributor you choose to work with. Please contact your distributor for pricing or give us a call.
Donna Italia pizzas are proudly made in Italy. We use a proprietary recipe that allows us to bring you premium tasting pizzeria-quality pizzas without passing along the hassles or hefty investments of your own pizzeria set up.
To deliver the authentic taste of Italian pizza, Donna Italia uses only premium ingredients and are free from preservatives, baking enhances, or added sugar. Our pizzas are 100% natural and made from the highest quality non-GMO ingredients.
We only use 100% natural ingredients, with most grown in the southern region of Italy. We use premium type 1 flour, a special mix of Italy-grown grains with Granito. We do not add preservatives, baking enhances, or sugar to our products so you can enjoy a wonderfully flavorful pizza.
Our dough is made using premium type 1 flour with Granito. A minimal amount of yeast is used, and we allow our dough to ferment for 24 hours. The result is a lighter pizza that is easy to digest.
Donna Italia pizzas are par-baked on stone in a wood-fired oven to give them an irresistibly authentic Italian taste. The wood smoke is one of the reasons for the incomparable taste and flavor of Donna Italia's pizzas.
Because Donna Italia pizzas are par-baked before they are frozen, once thawed, it takes only 3 minutes or less to bake them in high-temperature Donna Italia stone-ovens, meaning you can quickly deliver an authentic Italian pizza to your customers.
Donna Italia uses an exclusive hot-pressing method to produce our pizzas. This manufacturing method locks in the aroma and creates a crust that naturally protects the base from the wet tomato sauce, keeping it crisp and fragrant.
Our pizzas can be stored in your refrigerator or freezer. Recommended shelf life from the production date stamped on packaging is 3 days thawed in the refrigerator or 18 months frozen.
We don't recommend baking Donna Italia pizza in a non-Donna Italia oven. For the best results, we recommend baking Donna Italia pizzas only in another stone pizza or coal fired ovens to ensure that you don't sacrifice taste and quality.
All Donna Italia pizzas contain gluten.
You can try our delicious Donna Italia pizza in our corporate office in Miami. Please call (844) 366-2872 to make a tasting appointment. If you are not local to Miami, you can sample our pizzas at a distribution partner, our international offices, or in any of our customer locations. Contact us to find the location closest to you.
Donna Italia pizzas pricing will slightly vary on a distributor you choose to work with. Please contact your distributor for pricing or give us a call.
Donna Italia pizzas are proudly made in Italy. We use a proprietary recipe that allows us to bring you premium tasting pizzeria-quality pizzas without passing along the hassles or hefty investments of your own pizzeria set up.
To deliver the authentic taste of Italian pizza, Donna Italia uses only premium ingredients and are free from preservatives, baking enhances, or added sugar. Our pizzas are 100% natural and made from the highest quality non-GMO ingredients.
We only use 100% natural ingredients, with most grown in the southern region of Italy. We use premium type 1 flour, a special mix of Italy-grown grains with Granito. We do not add preservatives, baking enhances, or sugar to our products so you can enjoy a wonderfully flavorful pizza.
Our dough is made using premium type 1 flour with Granito. A minimal amount of yeast is used, and we allow our dough to ferment for 24 hours. The result is a lighter pizza that is easy to digest.
Donna Italia pizzas are par-baked on stone in a wood-fired oven to give them an irresistibly authentic Italian taste. The wood smoke is one of the reasons for the incomparable taste and flavor of Donna Italia's pizzas.
Because Donna Italia pizzas are par-baked before they are frozen, once thawed, it takes only 3 minutes or less to bake them in high-temperature Donna Italia stone-ovens, meaning you can quickly deliver an authentic Italian pizza to your customers.
Donna Italia uses an exclusive hot-pressing method to produce our pizzas. This manufacturing method locks in the aroma and creates a crust that naturally protects the base from the wet tomato sauce, keeping it crisp and fragrant.
Our pizzas can be stored in your refrigerator or freezer. Recommended shelf life from the production date stamped on packaging is 3 days thawed in the refrigerator or 18 months frozen.
We don't recommend baking Donna Italia pizza in a non-Donna Italia oven. For the best results, we recommend baking Donna Italia pizzas only in another stone pizza or coal fired ovens to ensure that you don't sacrifice taste and quality.
All Donna Italia pizzas contain gluten.
Donna Italia ovens offer ventless operation. The use of a hood is not required.
Due to its space-saving design and ventless operation, you can place Donna Italia on a counter. All it needs to work is an outlet.
We do not recommend placing Donna Italia ovens next to sinks, deep fryers, or grills. Place it on a cool, flat, dry surface such as a countertop. Do not put Donna Italia ovens on top of other equipment.
The Donna Italia pizza oven technology includes a high-quality stone surface with specific settings under the stone and inside the baking chamber to achieve optimal baking results. Our ovens quickly heat up to 650-685° F (343-363° C), evenly baking Donna Italia pizzas in 3 minutes or less. It features easy-to-use controls and ventless operation for exceptional versatility. Read more about our ovens.
FOR USA AND CANADA:
You will need a commercial 110V outlet with a 20 amp capacity to operate a single deck Donna Italia oven. The double-deck oven will require two outlets, 20 amp each, or a dedicated 40 amp breaker. The double-deck oven will arrive with two cords.
EVERYWHERE ELSE:
You will need a commercial 230V outlet with a 16 amp capacity to operate either single or double-deck ovens. Both ovens will arrive with one electrical cord.
You will need a commercial 110V outlet with a 20 amp capacity to operate a single deck Donna Italia oven. The double-deck oven will require two outlets, 20 amp each, or a dedicated 40 amp breaker. The double-deck oven will arrive with two cords.
EVERYWHERE ELSE:
You will need a commercial 230V outlet with a 16 amp capacity to operate either single or double-deck ovens. Both ovens will arrive with one electrical cord.
A single oven will pull 20 Amps, and a double oven will pull 40 Amps.
A single oven pulls 2000 Watts, and a double oven pulls 3500 Watts.
Costs depend on your location, but the average cost is about $0.15-0.25 an hour (in the USA).
Our ovens maximize baking at a temperature between 650-685°F or 343-363°C.
Donna Italia ovens offer ventless operation, meaning no hood is required.
Due to its space-saving design and ventless operation, you can place Donna Italia on a counter. All it needs to work is an outlet.
We do not recommend placing Donna Italia ovens next to sinks, deep fryers, or grills. Place it on a cool, flat, dry surface such as a countertop. Do not put Donna Italia ovens on top of other equipment.
The Donna Italia pizza oven technology includes a high-quality stone surface with specific settings under the stone and inside the baking chamber to achieve optimal baking results. Our ovens quickly heat up to 650-685° F (343-363° C), evenly baking Donna Italia pizzas in 3 minutes or less. It features easy-to-use controls and ventless operation for exceptional versatility. Read more about our ovens.
FOR USA AND CANADA:
You will need a commercial 110V outlet with a 20 amp capacity to operate a single deck Donna Italia oven. The double-deck oven will require two outlets, 20 amp each, or a dedicated 40 amp breaker. The double-deck oven will arrive with two cords.
EVERYWHERE ELSE:
You will need a commercial 230V outlet with a 16 amp capacity to operate either single or double-deck ovens. Both ovens will arrive with one electrical cord.
You will need a commercial 110V outlet with a 20 amp capacity to operate a single deck Donna Italia oven. The double-deck oven will require two outlets, 20 amp each, or a dedicated 40 amp breaker. The double-deck oven will arrive with two cords.
EVERYWHERE ELSE:
You will need a commercial 230V outlet with a 16 amp capacity to operate either single or double-deck ovens. Both ovens will arrive with one electrical cord.
A single oven will pull 20 Amps, and a double oven will pull 40 Amps.
A single oven pulls 2000 Watts, and a double oven pulls 3500 Watts.
Costs depend on your location, but the average cost is about $0.15-0.25 an hour (in the USA).
Our ovens maximize baking at a temperature between 650-685°F or 343-363°C.
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